Privacy Policy

1. Who this policy applies to

This Privacy Policy explains how Emilie Houde ND.A ("I," "me," "my practice") collects, uses, discloses, and protects personal information when you visit emiliehoudenaturopath.com, book a consultation, communicate with me, or become a client.

I am an accredited naturopath (ND.A) and, as part of my professional obligations, I am bound by a duty of professional secrecy and confidentiality regarding everything shared with me in the context of a consultation. This duty exists independently of, and in addition to, the legal obligations described below.

2. Person responsible for the protection of your personal information

In accordance with Quebec's Act respecting the protection of personal information in the private sector ("Law 25"), I am personally responsible for the protection of personal information collected through my practice.

Contact: Emilie Houde ND.A Email: emiliehoude.nda@gmail.com

Address: Online practice based in Québec, Canada

If you have questions or concerns about how your information is handled, please contact me directly using the details above.

3. Information I collect

Depending on how you interact with my practice, I may collect:

• Contact information: name, email address, phone number, submitted through contact forms or the booking system.

• Health and consultation information: information you share during intake forms, discovery calls, or consultations — including symptoms, medical history, lifestyle habits, and goals — collected directly from you for the purpose of providing naturopathic care.

• Appointment information: booking dates, session notes, and follow-up records.

• Payment-related information: since payments are made by e-transfer or other manual methods, I do not collect or store credit card numbers. I retain only what is necessary for bookkeeping (e.g., name, amount, date of payment).

• Website usage information: standard technical data collected automatically by my website host (e.g., IP address, browser type, pages visited), used for basic site functioning and analytics.

I do not knowingly collect more information than is necessary for the purposes described below.

4. How I use your information

Your information is used only for purposes such as:

• Responding to inquiries and scheduling consultations

• Providing naturopathic assessment, recommendations, and follow-up care

• Maintaining client records as required by professional and bookkeeping standards

• Improving my website and services

• Complying with legal or professional obligations

I do not sell, rent, or trade your personal information to third parties. I do not currently send newsletters or marketing emails. If this changes in the future, I will only add you to a mailing list with your clear, separate consent, and you will always be able to unsubscribe.

5. Professional confidentiality

Everything discussed during a consultation is treated as strictly confidential, consistent with the ethical and professional secrecy obligations I have undertaken as an accredited naturopath. I do not disclose client health information to any third party without your explicit consent, except where required by law (for example, a court order or an imminent risk to health or safety).

6. How your information is stored and protected

I take the security of your information seriously:

• Consultations are conducted through Google Meet, a secured video platform.

• My website is hosted on Wix, which provides encrypted (SSL/TLS) connections and secured infrastructure.

• Client records and notes are stored on secured, access-controlled systems, accessible only by me.

• I retain personal and health information only for as long as necessary to provide care, meet professional record-keeping standards, and fulfill legal obligations, after which it is securely deleted or anonymized.

7. Third-party service providers

To operate my practice, I rely on trusted third-party platforms, including:

• Wix — website hosting, booking system, and contact forms

• Google Meet — video consultations

These providers may process or store data on servers located outside Quebec or Canada (including the United States). Where this is the case, your information may be subject to the laws of those jurisdictions. I select providers that maintain strong security and privacy standards, but I encourage you to review their respective privacy policies for further detail.

8. Cookies

My website may use cookies or similar technologies (via Wix) to support basic functionality and analytics, such as understanding how visitors use the site. You can control or disable cookies through your browser settings; note that some site features may not function properly if cookies are disabled.

9. Your rights

Under applicable privacy law, you have the right to:

• Access the personal information I hold about you

• Request correction of inaccurate or incomplete information

• Withdraw your consent to the collection or use of your information, subject to legal or contractual restrictions

• Request that your information be deleted, where legally permitted

• File a complaint with the Commission d'accès à l'information du Québec (CAI) if you believe your rights have not been respected

To exercise any of these rights, contact me directly at the email address above. I will respond within a reasonable timeframe, in accordance with applicable law.

10. Children's privacy

My services and website are intended for adults. I do not knowingly collect personal information from minors without the consent of a parent or legal guardian.

11. Changes to this policy

I may update this Privacy Policy from time to time to reflect changes in my practice or applicable law. The "Last updated" date at the top of this page will reflect the most recent revision. I encourage you to review this policy periodically.

12. Contact

If you have any questions about this Privacy Policy or how your information is handled, please reach out:

Emilie Houde ND.A Email: emiliehoude.nda@gmail.com

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